All sales are final. The Playhouse will attempt to provide adequate warnings regarding adult content; however, it will not refund tickets based on dislike of content or audience interpretation. Refunds are not awarded for late arrivals or missed productions.
Exchanges for non-member purchased packages/tickets may only be made between dates within the same show- Tickets cannot be exchanged from one show to another. Tickets must be returned before any exchange can be made. Exchanges must be made PRIOR to the original show date - NO exchanges the day of or after a ticket's show date.
As a courtesy to other patrons in the Russell Hills Rogers Theater, LATE ARRIVALS WILL NOT BE SEATED IN THEIR TICKETED SEATS once the play has begun. Late seating is at the discretion of the house manager. Additionally, late arrivals may be asked to delay their entrance until a suitable moment within the production. Tickets not claimed more than FIVE minutes before the scheduled curtain time may be released for sale. No late seating will be permitted in the Cellar Theater.
Children under four years of age (including babes-in-arms) will not be admitted to the performance. Parents/guardians are encouraged to fully research all productions prior to attending a performance with young children. *Unless stated oherwise by the theater (Example: Beauty and the Beast)
Cell Phones / Electronic Devices
Cellphones and other electronic devices that emit noises, as well as illuminate within the audience, are not authorized for use within the auditorium. Individuals not respectful of this policy may be asked to leave the theater without a refund.
Video and Photography
Photography, sound recordings, and video recordings are prohibited during performances. Individuals not respectful of this policy may be asked to leave the theater without refund.
There is ample, free parking in the lot adjacent to The Playhouse.
Accommodations for Patrons with Disabilities
Both venues are accessible to patrons using wheelchairs. When you purchase your ticket, please inform the box office that you require wheelchair seating.
The Playhouse San Antonio is a smoke-free establishment.
Food and Drink
Outside food/drink is not allowed within the facility except on announced Food Truck Fridays.